Cleaners Kennington Privacy Policy

This Privacy Policy explains how Cleaners Kennington collects, uses and protects personal data in connection with our cleaning services. It applies to all Cleaners Kennington customers and prospective customers in our service area, as well as individuals who contact us about our services.

We are committed to processing your personal data in a lawful, fair and transparent manner, in accordance with the UK General Data Protection Regulation and any applicable data protection legislation.

Personal data we collect

We collect and process personal data that is necessary for the provision and administration of our cleaning services. The types of personal data we may collect include:

Identification and contact details, such as your name, address, service address, and other contact details you provide.

Service-related information, such as details about your property that are relevant to cleaning, access instructions, preferred dates and times, and records of the services you have booked or received.

Communication details, such as information you provide when you contact us by any method, including the content of your messages, enquiries, complaints or feedback.

Billing and payment information, such as records of payments made, amounts due, and related billing history. We do not store full payment card details when payments are processed through secure third-party providers.

Technical and usage information, where applicable, such as basic details about how you interact with our website or online booking tools, including date and time of visits and pages viewed, collected through standard logging technologies.

How we use your personal data

We use your personal data for the following purposes:

To provide cleaning services, including accepting and managing bookings, planning and performing cleaning work, contacting you about appointments, and responding to your requests.

To manage our relationship with you, including handling enquiries, complaints, feedback, and any ongoing service-related communications.

To process payments and accounting, including issuing invoices, recording payments, and managing any refunds or disputes.

To improve our services, such as reviewing customer feedback, monitoring service quality, training staff, and enhancing our internal processes.

To meet legal and regulatory obligations, including maintaining appropriate records for tax, accounting and other legal purposes, and responding to lawful requests from public authorities.

To send you service-related information, such as updates to this Privacy Policy or changes that may affect your bookings or service arrangements.

Lawful bases for processing

We rely on one or more of the following lawful bases when processing your personal data:

Performance of a contract, where the processing is necessary to enter into or perform a contract for cleaning services that you have requested, including steps taken at your request before entering into a contract.

Legitimate interests, where the processing is necessary for our legitimate business interests and your interests and fundamental rights do not override those interests. These interests may include managing and improving our services, customer relationship management, and defending our legal rights.

Legal obligations, where processing is necessary for us to comply with legal and regulatory duties, including accounting, tax, and record-keeping requirements.

Consent, where required by law, for example if we wish to send certain types of marketing communications and you have chosen to receive them. Where we rely on consent, you can withdraw it at any time.

Data sharing and processors

We may share your personal data with carefully selected third parties when necessary for the purposes described in this Privacy Policy.

Service providers and processors. We may use external companies to help us deliver our services and operate our business. These may include booking or scheduling providers, payment processors, IT and system administration providers, and accountants or professional advisers. These entities act as data processors on our behalf and are required to process your data only in accordance with our instructions and with appropriate security measures.

Individual cleaners or cleaning teams. Where necessary to perform your contract, we may share relevant information such as your name, service address, and access instructions with the cleaners assigned to your booking.

Legal, regulatory and law enforcement bodies. We may disclose personal data where required to do so by law, or where disclosure is reasonably necessary to protect our rights, respond to legal proceedings, or comply with a lawful request from public authorities.

We do not sell your personal data to third parties.

International transfers

If any of our service providers or systems are located outside the United Kingdom, or store data in another country, we will ensure that any transfer of personal data is carried out in accordance with applicable data protection laws. This may include using standard contractual clauses or ensuring that the destination country offers an adequate level of data protection.

Data retention

We retain personal data only for as long as is necessary for the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

In general, we keep customer-related records for as long as you have an active relationship with us and for a reasonable period afterwards to handle any queries, disputes or claims. Accounting and financial records may be retained for a period required by tax and accounting laws.

When personal data is no longer needed, we will securely delete it or anonymise it so that it can no longer be associated with an identifiable individual.

Data security

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include restricting access to personal data to those employees, contractors and service providers who need it for legitimate business purposes and who are subject to confidentiality obligations.

While we take reasonable steps to protect your personal data, no system or transmission of information over the internet can be guaranteed to be completely secure.

Your data protection rights

Under data protection laws, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, these include:

Right of access. You can request confirmation as to whether we process your personal data and obtain a copy of the data we hold about you.

Right to rectification. You can ask us to correct inaccurate or incomplete personal data.

Right to erasure. You can request that we delete your personal data where there is no good reason for us to continue processing it, for example where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and we have no other legal basis.

Right to restriction of processing. You can ask us to restrict the processing of your personal data in certain circumstances, for example while we are verifying its accuracy or considering an objection.

Right to object. You can object to processing that is based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we have compelling legitimate grounds that override your interests, or the processing is required for legal claims.

Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another controller where technically feasible.

Right to withdraw consent. Where we rely on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed. In the United Kingdom, this is the Information Commissioner's Office.

Children's data

Our services are not directed at children and we do not knowingly collect personal data relating to children. If we become aware that we have collected such data inadvertently, we will take steps to delete it.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will take effect when the updated policy is made available. We encourage you to review this page periodically to stay informed about how we process your personal data.

This Privacy Policy applies to all Cleaners Kennington customers and individuals in our service area who engage with us about our cleaning services.