Cleaners Kennington Service Terms and Conditions

These Terms and Conditions set out the basis on which Cleaners Kennington provides domestic and commercial cleaning services within Kennington and the surrounding areas. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any booking for our services.

1. Definitions

In these Terms and Conditions, the following words have the meanings given below.

Client means any individual, business, company or organisation that books or receives cleaning services from Cleaners Kennington.

Company means Cleaners Kennington, the provider of cleaning services.

Services means any cleaning or related services provided by the Company to the Client, including regular cleaning, one off cleaning, end of tenancy cleaning, deep cleaning, and other similar services offered from time to time.

Cleaning Operative means any employee, contractor, or representative engaged by the Company to carry out the Services.

Premises means the property or location where the Services are to be performed.

2. Scope of Services

The Company provides professional cleaning services within Kennington and nearby areas. The exact scope of the Services, including frequency, duration, and specific tasks, will be agreed with the Client at the time of booking. Any descriptions provided in promotional materials are for general guidance only and do not form part of the contract.

The Company reserves the right to decline to provide Services where access is unsafe, where conditions pose a health and safety risk to any Cleaning Operative, or where the Premises are unsuitable for the delivery of the Services as reasonably determined by the Company.

3. Booking Process

Bookings may be made by the Client through the Company’s accepted booking channels as communicated on its official materials and platforms. All bookings are subject to acceptance by the Company.

The Client must provide accurate information at the time of booking, including contact details, address of the Premises, type of service required, approximate size of the Premises, and any special requirements or access instructions.

Any quotation provided before viewing the Premises is an estimate only, based on the information supplied by the Client. The Company reserves the right to amend the quoted price if the information given is inaccurate or incomplete, or if the condition of the Premises requires additional time or work beyond what was reasonably anticipated.

A booking will be confirmed once the Company has accepted the request, allocated a Cleaning Operative or team, and communicated confirmation to the Client. The Company may require a deposit or pre-authorisation payment to secure certain bookings, including end of tenancy, deep cleans, or large scale or one off services.

4. Client Obligations and Access

The Client is responsible for providing safe and reasonable access to the Premises at the agreed date and time. This includes ensuring that the Cleaning Operative can enter the Premises promptly and without unnecessary delay.

The Client must inform the Company in advance of any potential hazards, security systems, alarms, parking restrictions, or access limitations that may affect the delivery of the Services. If parking permits or parking fees are required for the Cleaning Operatives to attend the Premises, the Client is responsible for providing such permits or covering the reasonable cost of parking.

The Client agrees to provide basic utilities at the Premises, including running water and electricity, and to ensure that lighting, heating and hot water where required are in good working order. The Company is entitled to charge additional fees or cancel the service if the Premises lack essential utilities to carry out the Services.

5. Pricing and Payments

The price for the Services will be communicated to the Client at or before the time of booking. Prices may be based on hourly rates, fixed rates per job, or a combination of both. Any additional services requested during or after the booking may incur additional charges, which will be agreed with the Client where reasonably practicable.

Unless otherwise agreed in writing, payment is due immediately upon completion of the Services or in advance of the appointment where prepayment is required. The Company accepts such payment methods as it may specify from time to time.

Where the Client arranges regular cleaning services, payment terms will be communicated at the outset. Late or missed payments may result in suspension or cancellation of future appointments until all outstanding amounts are settled in full.

If payment is not received when due, the Company reserves the right to charge reasonable administrative fees and, where applicable, interest on overdue sums as permitted by law, and to recover any costs incurred in pursuing payment, including legal and collection costs.

6. Cancellations, Rescheduling and Access Failures

The Client may cancel or reschedule a booking by giving the Company the minimum notice specified in this clause. For standard cleaning services, the Client must usually provide at least 24 hours notice before the scheduled start time. For larger or specialist services, such as end of tenancy or deep cleans, the Company may require at least 48 hours notice. The specific notice period applicable to each booking will be communicated to the Client at the time of booking.

If the required notice is not given, the Company may charge a cancellation fee up to the full amount of the scheduled service. This is to compensate for time reserved, allocation of Cleaning Operatives, and any associated administrative costs.

If the Cleaning Operative is unable to gain access to the Premises at the scheduled time, or if the Client fails to provide safe access or adequate instructions, the Company may treat the appointment as cancelled on short notice and may charge the applicable cancellation fee.

The Company reserves the right to cancel or reschedule any booking where it is unable to provide the Services due to circumstances beyond its reasonable control, including but not limited to staff illness, extreme weather, transport disruption, or emergencies. In such cases the Company will use reasonable endeavours to notify the Client as promptly as reasonably possible and to offer an alternative appointment. The Company will not be liable for any indirect or consequential loss arising from such cancellation or rescheduling.

7. Service Standards and Complaints

The Company aims to deliver services to a professional standard appropriate for domestic and commercial cleaning services in the Kennington area. The Client is responsible for inspecting the work as soon as reasonably possible after completion.

Any complaint or concern about the Services should be raised with the Company within 24 hours of completion of the relevant appointment where practicable. The Company may request photographs or further information to assess the issue. If the complaint is justified in the reasonable opinion of the Company, it may offer a re clean of the affected areas or another appropriate remedy, at its discretion.

The Company will not be liable for any issues reported after a significant delay where the condition of the Premises may have changed since the Services were delivered.

8. Liability and Insurance

The Company will take reasonable care in delivering the Services and will maintain appropriate insurance cover in respect of its cleaning activities as required by law or as is standard within the local cleaning industry.

The Company’s total liability to the Client arising out of or in connection with the Services, whether in contract, tort including negligence, or otherwise, shall be limited to the value of the relevant booking, or to such other amount as may be covered by the Company’s insurance in respect of the particular loss, whichever is higher.

The Company will not be liable for any indirect, special or consequential loss or damage, loss of profit, loss of business, loss of opportunity, or loss of goodwill arising out of or in connection with the Services, even if such loss was reasonably foreseeable.

The Company is not liable for wear and tear, pre existing damage, or defects in the Premises or any items within it. The Company will not be responsible for damage resulting from the use of products supplied by the Client or from instructions given by the Client contrary to the Company’s professional advice.

The Client must remove any fragile, valuable, or irreplaceable items from areas where the Services will be carried out, or clearly inform the Company of such items in advance. The Company accepts no responsibility for items not removed or not disclosed by the Client.

9. Client Property and Security

The Company will use reasonable care to safeguard keys, access cards, and security codes provided by the Client. The Client is responsible for providing accurate instructions and ensuring that access arrangements comply with any building or landlord rules.

Where the Client provides keys to the Company, these will be stored securely when not in use and used solely for the purpose of performing the Services. The Company accepts no responsibility for any alarm activation fees or call out charges unless such activation is directly and solely caused by the negligence of a Cleaning Operative.

10. Equipment and Cleaning Materials

Unless otherwise agreed, the Company will supply cleaning materials and equipment necessary to perform the Services. The Client must notify the Company in advance of any surfaces, furnishings, or materials that require special care or that may be damaged by standard cleaning products.

Where the Client chooses to supply cleaning products or equipment, the Client accepts responsibility for any damage or incomplete results arising from their use and for ensuring that such items are safe and suitable for the intended purpose.

11. Waste Handling and Environmental Responsibilities

The Company will manage and dispose of routine waste generated during cleaning activities in accordance with applicable waste regulations and environmental standards relevant to the Kennington area and wider jurisdiction.

The Client is responsible for ensuring that general household or commercial waste is appropriately contained and accessible for collection according to local authority or building requirements. The Company does not normally remove large volumes of waste, bulky items, or specialist waste such as hazardous materials, chemicals, sharps, electrical items, or construction rubble.

If the Client requires removal of waste beyond ordinary domestic or light commercial rubbish, this must be agreed separately in advance and may be subject to additional charges and specific regulatory conditions. The Company reserves the right to refuse handling or transport of any waste that, in its reasonable opinion, is unsafe, illegal, or outside its ordinary service offering.

The Client agrees not to request or instruct the Company or any Cleaning Operative to dispose of waste in a manner that breaches local waste disposal rules or environmental laws.

12. Health and Safety

The Company is committed to maintaining high health and safety standards. Cleaning Operatives are instructed to follow procedures designed to reduce risk of accidents, injuries, and property damage.

The Client must inform the Company of any known health and safety issues at the Premises, including structural problems, loose flooring, exposed wiring, or the presence of hazardous substances. The Company may suspend or cancel the Services where it considers that conditions pose a risk to health and safety.

The Client is responsible for keeping pets and any vulnerable individuals in the Premises safe and secure during the delivery of the Services and for informing the Company of any relevant allergies or sensitivities to cleaning products.

13. Confidentiality and Data Protection

The Company will treat all personal information provided by the Client in connection with the Services as confidential and will use it only for the purposes of managing bookings, delivering the Services, handling payments, and dealing with any queries or complaints.

The Company will take reasonable steps to protect personal data against unauthorised access, loss, or misuse and will retain such data only for as long as necessary for legitimate business purposes or as required by law.

14. Changes to Terms and Services

The Company may revise these Terms and Conditions from time to time. Updated terms will take effect when published or otherwise communicated to Clients and will apply to new or renewed bookings made after that date.

The Company may also vary, suspend, or discontinue certain Services or service options in response to operational requirements, regulatory changes, or market conditions. Where such changes materially affect existing bookings, the Company will use reasonable efforts to notify affected Clients and, where appropriate, offer alternative arrangements.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, whether contractual or non contractual, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

16. General Provisions

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be removed or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall be construed as a waiver of that right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy.

The Client may not assign or transfer any of its rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or transfer its rights and obligations to another entity as part of a business reorganisation or transfer, provided that this does not reduce the level of service provided to the Client.

These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior understandings, arrangements, or representations, whether oral or written.